Help Center

SUPPLIER WORKFLOW: 1) Suppliers create products in their catalog with pricing and stock. 2) Admin creates a Supply Request (direct to specific supplier or open to marketplace). 3) Suppliers submit Offers with their pricing and delivery terms. 4) Admin compares offers and accepts the best one. 5) Supplier delivers goods to our warehouse. 6) Admin creates Goods Received Note (GRN) to verify delivery. 7) Product automatically moves to warehouse inventory. This ensures quality control and competitive pricing.

PUBLISHING WORKFLOW: Products in warehouse are NOT automatically visible to customers. Admin must PUBLISH products to the shop. Why? Quality control, pricing verification, and stock confirmation. Steps: 1) Product arrives in warehouse (from supplier or admin-created). 2) Admin reviews product details, pricing, and stock. 3) Admin clicks "Publish to Shop" button. 4) Product becomes visible to customers on the website. 5) Customers can now search, view, and purchase the product. Unpublishing removes products from shop but keeps them in warehouse.

RESTOCK WORKFLOW: When warehouse stock runs low: 1) System generates stock alerts when quantity falls below reorder level. 2) Admin creates Restock Order specifying product and quantity needed. 3) Admin can create Supply Request to source from suppliers. 4) Suppliers submit offers, admin accepts best offer. 5) Goods delivered and GRN created. 6) Warehouse inventory automatically updated. 7) Product remains published if already in shop. This ensures continuous availability for customers.

ORDER WORKFLOW: 1) Customer places order on website and pays (Wallet or Paystack). 2) Order appears in admin Orders page with "Pending" status. 3) Admin reviews order details and customer delivery address. 4) Admin assigns order to available rider for delivery. 5) Rider picks up products from warehouse. 6) Rider delivers to customer using GPS tracking. 7) Customer receives order and can rate the experience. 8) Order marked as "Completed". Stock automatically deducted from warehouse inventory.

RIDER WORKFLOW: 1) Admin adds riders with vehicle details and contact info. 2) When order is ready, admin assigns to available rider. 3) Rider receives delivery assignment with customer address and GPS coordinates. 4) Rider picks up products from warehouse. 5) Rider uses GPS to navigate to customer location. 6) Rider delivers order and collects any cash payments. 7) Rider marks delivery as complete. 8) Admin tracks rider performance: delivery time, completion rate, customer ratings. Top performers can be rewarded.

PROCUREMENT WORKFLOW: GoShop uses competitive procurement to get best prices. 1) Admin creates Supply Request for needed products. 2) Request can be Direct (to specific supplier) or Open (marketplace for all suppliers). 3) Multiple suppliers submit offers with their pricing. 4) Admin uses Price Comparison tool to see all offers side-by-side. 5) System calculates total cost, delivery time, and supplier ratings. 6) Admin accepts best offer based on price, quality, and delivery speed. 7) This ensures GoShop always gets competitive pricing and maintains quality standards.

INVENTORY WORKFLOW: 1) All products stored in warehouse with quantity tracking. 2) Each product has reorder level (minimum stock before alert). 3) Stock automatically deducted when orders are fulfilled. 4) Low stock alerts notify admin to restock. 5) Admin can view inventory by zone/location in warehouse. 6) Inventory movements tracked for audit (received, sold, damaged, returned). 7) Analytics show inventory turnover and stock value. This prevents stockouts and overstocking.

COMPLETE PRODUCT FLOW: 1) CREATION: Admin creates product OR Supplier adds to catalog. 2) PROCUREMENT: If supplier product, admin creates supply request and accepts offer. 3) RECEIVING: Goods delivered, GRN created, moves to warehouse. 4) QUALITY CHECK: Admin reviews product before publishing. 5) PUBLISHING: Admin publishes to shop, customers can see it. 6) SELLING: Customers order, payment processed, stock deducted. 7) DELIVERY: Rider delivers to customer. 8) RESTOCKING: When low, repeat procurement process. This ensures quality and availability.

The dashboard provides a quick overview of your store's performance including total products, orders, users, revenue, stock alerts, and active deliveries. Use the quick action cards to perform common tasks.

The sidebar on the left contains all admin sections. Click on sections with arrows to expand and see sub-pages. The sidebar can be collapsed on desktop for more screen space.

Each page has an interactive tour that highlights key features. Tours appear automatically on your first visit. You can restart any tour using the buttons below.